Terms of Service

1. Acceptance of Terms

By accessing or using the Nasiha mobile application and related services (collectively, the "Services"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, you may not use our Services.

You must be at least 18 years old to use our Services. By using Nasiha, you represent and warrant that you are at least 18 years of age and have the legal capacity to enter into these Terms.

• Not for Emergencies: If you are experiencing a medical emergency, call emergency services (112) or go to the nearest hospital immediately.
• Professional Medical Advice: The information and services provided through Nasiha do not replace the relationship between you and your primary care physician.
• Limitations: Telemedicine consultations have limitations. Some conditions require in-person examination, laboratory tests, or imaging studies that cannot be performed remotely.
• Doctor Discretion: Healthcare providers on our platform reserve the right to decline to treat or refer patients to in-person care when appropriate.

As a user of Nasiha, you agree to:

• Provide accurate, complete, and current information about yourself
• Maintain the confidentiality of your account credentials
• Notify us immediately of any unauthorized use of your account
• Use the Services only for lawful purposes
• Not share your account with others
• Not impersonate any person or entity
• Not upload malicious content or attempt to harm our systems
• Treat healthcare providers with respect and courtesy
• Attend scheduled appointments or cancel with adequate notice
• Follow medical advice and prescriptions as directed

Consultation Fees

Consultation fees are displayed before you book an appointment. By confirming a booking, you agree to pay the stated fee. Fees may vary by doctor and specialty.

Payment Processing

Payments are processed securely through AzamPay. We support mobile money (M-Pesa, Tigo Pesa, Airtel Money) and other payment methods available in Tanzania.

Wallet System

Nasiha uses a digital wallet system. Funds added to your wallet can be used for consultations. Refunds are typically credited to your wallet for future use.

Refund Policy

• Doctor Cancellation: Full refund to wallet if doctor cancels
• Patient Cancellation (before doctor accepts): Full refund to wallet
• Patient Cancellation (less than 2 hours before appointment):No refund; doctor receives payment
• Technical Issues: Full refund if consultation fails due to platform issues
• No-Show: No refund if patient fails to attend scheduled consultation

Withdrawals

Wallet balances may be withdrawn to your mobile money account, subject to minimum withdrawal amounts and processing times.

We understand that plans change. Our cancellation policy is designed to be fair to both patients and doctors:

• Free Cancellation: Cancel anytime before the doctor accepts your appointment request for a full refund.
• Grace Period: You have 5 minutes after booking to cancel without penalty, even if the doctor has accepted.
• Late Cancellation: Cancellations less than 2 hours before the scheduled appointment may not be eligible for refund.
• Rescheduling: You may reschedule your appointment instead of canceling. Payment will transfer to the new appointment.

6. Intellectual Property

The Nasiha name, logo, and all related content, features, and functionality are owned by Nasiha and are protected by copyright, trademark, and other intellectual property laws. You may not copy, modify, distribute, or create derivative works without our express written consent.

To the maximum extent permitted by law:

• Nasiha provides a platform to connect patients with healthcare providers. We do not provide medical services directly.
• Healthcare providers on our platform are independent contractors responsible for their own medical decisions and advice.
• We are not liable for any medical outcomes, misdiagnosis, or treatment decisions made by healthcare providers.
• Our total liability for any claims arising from your use of the Services shall not exceed the amount you paid us in the 12 months preceding the claim.
• We are not liable for indirect, incidental, special, consequential, or punitive damages.

8. Account Termination

You may delete your account at any time through the app or by visiting ourAccount Deletion page. Account deletion includes a 6-day grace period during which you can cancel the deletion.

We reserve the right to suspend or terminate your account if you violate these Terms, engage in fraudulent activity, or abuse our platform or staff.

9. Dispute Resolution

If you have a dispute with us, we encourage you to first contact our support team at support@nasihatz.org. We will make reasonable efforts to resolve your concern.

Any disputes that cannot be resolved informally shall be governed by the laws of the United Republic of Tanzania and resolved in the courts of Dar es Salaam.

10. Changes to Terms

We may update these Terms from time to time. We will notify you of material changes by email or through the app. Your continued use of Nasiha after changes are posted constitutes your acceptance of the updated Terms.

11. Contact Us

If you have questions about these Terms of Service, please contact us: